The point of this brief document is to provide some broad-stroke grounding in how to implement Mobile as a part of your media strategy, with a focus on design and presentation. Just some background & basics, and hopefully a little something for everyone.
- Context, Context, Context
- Writing for the Web: For Content Writers
- Mobile UI
- Interaction Design: For Graphic Designers
- Getting the Message Across
- TransMedia :Mobile is just Another Channel
- Social Media: The Logical Extension
Kudos to Jakob Neilsen “the king of usability” (Internet Magazine) “the guru of Web page usability” (The New York Times) for providing the justification & research credibility behind many of these insights.
Simply re-purposing an existing desktop site doesn’t work. The rules are different.
Obviously. Less space means no room for sloppiness. Elegance through simplicity.
Visitors are in a rush
Because of the mobile setting, visitors have “a need for speed”.
Just Do It
And they want to accomplish something. A couple of clicks to satisfaction – or they’re gone.
Mobile is: Shallow, Concise, Directed
People read very little – especially in a web environment. If in doubt, leave it out.
Don’t waste word count on generic feel good material. Customers only care about getting their problems solved ASAP so they can leave the site.
Get rid of “secondary info”
Visitors don’t read – They scan.
Don’t try to present technical or overly complex information
It’s hard enough to present such info on a desktop site. It’s 2x as hard to “get it” on a mobile site
Designing a UI for Mobile is like designing a UI for Desktop – only more so
This one cuts both ways, but generally “Less is More”
Headlines are Key
i.e. Visitors scan information. They don’t read it.
Content = “Info Scent”
There isn’t much space for actual content. Provide a hint of what lies below.
Images are shortcuts to comprehension
… and the environment is sweetened with EyeCandy
Labels rather than hover events
There’s no mouseOver on a mobile device – It must be explicit and self-evident.
Less is more. More or less.
Visitors read only about 20-25% of the text content on the pages they visit.
Visitors stay on a page …
… only as long as it takes to decide if there’s value – about 10 seconds
If they stay for more than 10 seconds …
… there’s a decent chance there’s a decent chance that they’ll stay longer – and actually read what’s in the page
Therefore: You must clearly communicate your value proposition within 10 seconds.
Mobile is what’s happening today. Growth is exponential – and that trend will continue across all sectors. It’s both a challenge and a tremendous opportunity.
Know what you can & can’t do; What works (and what doesn’t); How it interacts (plays with others); Who’s out there doing it
“Knowledge / Management”
If you’re booking your Mobile Development out-of-house, then the above statement is especially true. So we also need to include some knowledge of “How it’s implemented” in our skillset.
Embrace Appropriate Techniques
From a design perspective – It’s a whole new world. Learn or burn.
Social Media and Mobile Platform – along with Business Intelligence – define the cutting edge of the current interactive playspace.
What’s the client’s appetite for the practical (especially legal) implications of Going Social? We’re talking the potential for “risk” here. Are you prepared to address the challenge?
Can you demonstrate expertise in leveraging Facebook and other SN platforms? Do you know what tools & techniques they have to offer? Do you have solutions in hand? Do you have an understanding of the relationship between Social and Mobile? Are you ready for cross-channel synergies?
Is there “traction to action”? Social Media places the ball in the hands of your visitors. Are you prepared to take advantage of it?
Social Media imposes breadth, openness and the danger of creativity. Have fun.
© The Communication Studio LLC