I recently commented on a topic on Quora:

How do I showcase my work in my portfolio if I have been bound by the NDA?”

Short answer: “You can’t, because … NDA”

However

Common-sense context: Powerful corporations and their lawyers use considerable resource to craft documents which are often outrageously one-sided.

Disclaimer: I am not dismissing Non-Disclosure Agreements (NDA’s) outright. I merely acknowledge their purpose, intent and application. (Hint: They generally aren’t designed to protect you – as a service provider – or anything you do).

Illustrative Anecdote:

One of my first bigTime client projects was to design an interactive online database early in 1982 (“before we called it the Web”) at Bank of America’s headquarters in San Francisco.

Because the interactive capability of the service was primarily passive information retrieval (rather than actively transactional – it was still early daze), much of my mandate was to spice up the presentation of the 2000 pages of brochure-like content  with illustrations and richly animated graphics.

I did this competently, using the tools and techniques available at the time (see for screenshot examples in my portfolio).

One afternoon towards the end of my tenure I was approached by a BofA lawyer.  She presented me with a substantial document-to-sign and proceeded to outline the bank’s position regarding their “ownership” of the collateral I’d created for them.  We had a revealing discussion.

Part of our discussion focused on an animation I’d created to illustrate the then-new-and-relatively-radical concept of “electronic funds transfer”.

The BofA lawyer maintained that I should not and could not illustrate “electronic funds transfer” for any of their competitors because of the NDA and ‘work-for-hire’ constraints.

I agreed that I should not and could not re-sell the images which I’d created for BofA because ‘work-for-hire’.

However:

  1. My professional services include the creation of images-to-illustrate-concepts.  It’s part of why people hire me.
  2. Bank of America does not own the concept of “electronic funds transfer”.  (Nobody does.)
  3. As an interactive designer I will be working with other banks and financial institutions.  Those banks and financial institutions will (obviously) also want me to illustrate “electronic funds transfer”.
  4. To prevent me from providing my design service to them is restraint of trade.

Clearly the Bank of America legal department overreached in their attempts to protect their business through an NDA.  They were justified in protecting their own business.  But they were not entitled to damage my business.

Framing Observations:

  • Upper management demands excessive protections when they aren’t familiar with the environment.
  • It’s a bank.

The lawyer herself knew that BofA was on shaky ground and she was more-or-less going through the motions.  No hard feelings.  We still enjoyed coke&sex afterwards (After all, it was the 80’s).

The object lesson

… for me, at least – was that

  • NDA’s serve a useful purpose
  • NDA’s will almost inevitably be abused by the client
  • the NDA is an opportunity to discuss reasonable protections for you as a service provider

I guess that’s my cautionary admonishment.  I’ve found that clients who approach NDA’s unilaterally generally aren’t worth the trouble.  And there will be trouble.

So, let’s put the NDA into context … for UX

wealth_created_mind[1]

 

Usability is fueled by “best practices” and standards
Design is creative

 

imo:

Most NDA’s are boilerplate and are designed to protect the interests of the clientexclusively. Understandably, they are totally one-sided. By the same token, most clients recognize this.

My agenda:  I’m generally not interested in reducing protections for the client, but rather in ensuring protections for me.

In any case, it’s a conversation you can – and should – have. If you can’t have it … then you may want to reconsider the relationship.

© The Communication Studio LLC

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