Knowledge : Management

Recently experienced a webinar titled “How to Build an SharePoint Knowledge Portal that People Love to Use“.  Sounds spectacularly boring, doesn’t it?

Actually … it was excellent.

… and I’m usually not a huge fan of SharePoint.

Nor do I generally pimp for products.  But in this case I’ll make an exception.  The webcast is available online now.

  Check it out.


… always has decent insights about
Information Architecture
(“the key”)


SharePoint : UX : IA

Excellent info in this webcast.  Good talking points re implementing IA and leveraging UX on SharePoint.

Making SharePoint Work

I first encountered BA Insight in a previous free Early & Associates webinar.  Both groups are pretty good at this knowledge management thing. I got a lot out of this webinar.  Check it out

Create an Intranet that People Love to Use


UX Research

“Guerrilla User Research has gotten itself a bad rap because the way in which it is often conducted is not methodical. Through a Hollywood café case study, this presentation will outline exactly how to plan, conduct, and quickly analyze measurable feedback through cost-effective qualitative field research. This technique is perfect for for stakeholders and teams with little time or low budgets, but desperate for answers to help determine if the value proposition of their digital product is on target.”

Jaime Levy

Conducting methodical guerrilla user research without monkey business

Jaime’s good.  I’ve heard her do an O’Reilly webcast before. (“What the Hell is UX Strategy?!” 02/04/2015)  Worth a listen.


SEO Friendliness

I enjoyed the replay of this “highest-rated” webcast today:

  • Useful
  • Accessible
  • Substantial

“Content marketing has become an important piece of a modern digital marketing plan. Marketing teams are producing more content than ever, all to attract more potential buyers to their web properties. In this new digital landscape, writers and content marketers are key players in the search optimization equation, but most don’t yet know the rules of the SEO road.”

Linda West, Act-On Software
from the American Marketing Association


Map the Experience

“… many people associate mapping experience with heavy upfront research. This need not be the case at all. In fact, diagrams can be co-created by team members in a matter of days.

Once complete, experience maps provide a big picture that you can align subsequent activities to, including user story mapping, design sprints, content planning, and more.”


Jim Kalbach

Rapid Techniques for Mapping Experiences

Jim’s good.  (I posted about a presentation he gave at our Northern NJ IxD Meetup a couple of years ago.)



Make “Big Data” work

Early & Associates is pretty good at this knowledge management thing. I got a lot out of this webinar:


Turn Unstructured Information Into Valuable Business Insights

Here’s a taste of the webinar:

69% of Enterprise Info is ROT

  • Redundant
  • Obsolete
  • Transient

A phased approach. Cleanup is a first step. Taxonomy is key. Sentiment Analysis provides understanding. “What’s going on.” Informed Decision-making.

I try to do some of this in my own clumsy way: the  CSS Cleanup — John Vaughan